MKR Mohamed Khaled RamadanStrategic L&D Leader Let's talk →
MBA CTP CSSBB PMP CEPT LXD

Turning learning into a
measurable driver of business results.

  • Strategic L&D Manager
  • Training Director & Capability-Building Expert
  • Learning Experience Design (LXD) & Performance Consultant

15+ years designing, scaling and directing enterprise-wide learning ecosystems across telecom, BPO, e-commerce, hospitality, FMCG, consulting and education. I combine behavioural science, instructional design and Six Sigma precision to build capability systems that move real business metrics — not just satisfaction scores.

Mohamed Khaled Ramadan, Strategic Learning & Development Manager
Cairo, Egypt Available for global travel & online facilitation
15+Years in talent & capability development
5,000+Learners trained & certified
325+Verified licenses & certifications
25%Avg. productivity uplift delivered
Who I am

A consultancy partner for measurable L&D impact

I partner with organisations as an embedded or engaged consultant: diagnosing performance gaps, designing blended learning journeys, deploying LMS and assessment infrastructure, and proving ROI through Kirkpatrick and Phillips methodology.

My work has scaled from single leadership cohorts to nationwide employability programmes reaching 5,000+ learners across 14 Egyptian universities, and from frontline call-centre training frameworks to global certification programmes delivered across EMEA, ASEAN and the US.

I build L&D functions from the ground up — strategy, governance, team, technology and measurement — and I hold the function accountable to the same business discipline as any revenue-generating unit.

Learning & Development Strategy Training Needs Analysis (TNA) Instructional Design & LXD Leadership & Talent Development Competency Framework & Curriculum Design LMS Administration (Moodle) Assessment Centres & Psychometrics Kirkpatrick L1–4 & Phillips ROI Six Sigma / DMAIC Training Budget & Vendor Management Bilingual Content (AR/EN) Executive Facilitation
Mohamed Khaled Ramadan — Learning and Development Manager

The problem I solve

Organisations treat training as a reactive support function — unmeasured skills gaps, disconnected initiatives and stagnant operational performance that can't adapt to market demand.

How I deliver

End-to-end learning ecosystems: Six Sigma rigour in diagnosis, Learning Experience Design in build, blended delivery across live / virtual / digital, and governance that keeps the function accountable.

The impact I produce

Measurable performance elevation — L&D functions built from scratch, 25% productivity uplift through targeted blended learning, 90% competency reached in 3 months, ROI and ROE reported at board level.

My methodology

Diagnose → Design → Deliver → Measure

A repeatable operating model that turns organisational pain points into capability, and capability into verified business outcomes.

Diagnose

TNA, Six Sigma root-cause analysis and skills-gap mapping against verified business needs — not perceived ones.

Design

Evidence-based instructional design: blended, digital, gamified, competency-based learning journeys and assessment architecture.

Deliver

Live, virtual and hybrid facilitation with coaching, simulations, OJT and LMS/Moodle integration.

Measure

Kirkpatrick's 4 Levels + Phillips ROI — proving business impact, not just smile sheets.

Signature tools I have built

L&D Blueprint Checklist

A 103-item, DMAIC-governed operational standard covering the full training lifecycle — from needs analysis to post-training ROI reporting. Built as the flagship governance asset of a training function.

Skills-Gap Identification Toolkit

Aligned to the WEF Future of Jobs and the ATD Capability Model — a structured instrument for translating role expectations into prioritised capability roadmaps.

Speed-to-Competency Framework

A peer-shadowing / OJT model that shortened the time to full proficiency in technical support environments, reaching 90% competency versus experts in three months.

14Industry sectors served
14Egyptian universities reached
5+Lines of Business led (Etisalat UAE)
1,000+Network members on a from-scratch LMS
~16Testimonials on LinkedIn
3Continents of programme delivery
Track record

Career timeline & leadership

From front-line customer service to directing enterprise learning strategy — every role built on the last, with ownership of teams, budgets and measurable outcomes.

NOK
May 2026 – Present · Cairo, Egypt

Talent Management Manager | Strategic L&D Manager

NOK Human Capital — NOK Learning Hub
  • Strategic L&D partner to enterprise clients including Fairmont, Radisson Blu, Philip Morris Misr, Orange and Unifert — deep-dive Training Needs Analyses and tailored blended-learning curricula with measurable performance KPIs.
  • Direct the end-to-end training programme lifecycle: budgets, resource allocation and cross-functional teams of instructional designers, facilitators and coordinators across in-person, virtual and hybrid delivery.
  • Bridge L&D and commercial growth — leading proposal development and client pitches for B2B accounts and JESR Training & Consultancy engagements, and supporting B2C acquisition campaigns with marketing.
  • Implement rigorous Kirkpatrick L1–4 and Phillips ROI evaluation frameworks; present data-driven impact reports to stakeholders, replacing activity metrics with board-level business outcomes.
  • Built a 103-item, DMAIC-governed L&D Blueprint Checklist and a Skills-Gap Identification Toolkit (aligned to WEF Future of Jobs and the ATD Capability Model) as flagship operational standards.
Enterprise L&D strategyClient solutionsROI reportingTeam leadership
KPI
July 2024 – June 2026 · Remote (Australia HQ)

Learning & Development Manager | Research Division · CTP Facilitator

The KPI Institute
  • Led global L&D strategy for the organisation: evaluated individual and organisational development needs, designed and executed learning strategy, and managed the internal TKI Academy.
  • Facilitated the globally recognised Certified Training Professional (CTP) programme across EMEA, ASEAN and US cohorts in partnership with Maentae.
  • Conducted end-to-end evaluation of internal training effectiveness, collecting stakeholder feedback and reporting measurable impact — achieving 90% competency in 3 months via a peer-shadowing / OJT framework.
  • Implemented coaching, job-shadowing and career-pathing initiatives; supported managers in team development through competency mapping and individual development plans.
  • Published thought leadership in PERFORMANCE Magazine ("Ask Our Experts") on embedding continuous learning culture into the daily workflow.
Global certification deliveryTKI AcademyCompetency mappingThought leadership
SGS
August 2022 – August 2024 · Cairo, Egypt

Learning and Performance Manager

Sutherland Global
  • Managed the internal L&D Academy across Mobility, Broadband, MSS and ISM technical support accounts — owning onboarding, nesting, refreshers, talent promotion and the full training budget.
  • Developed and implemented training programmes aligned to organisational objectives, directly contributing to a stronger pipeline of successful agents and trainers.
  • Led selection and promotion of new trainers, coordinated training activities, and delivered performance reporting to senior management and client stakeholders.
  • Bridged operations and talent development to ensure strategic alignment across agents and trainers, enhancing service-delivery metrics through structured refresher and nesting programmes.
Academy architectureBudget ownershipTrainer pipelineClient reporting
BR
May 2021 – July 2022 · Cairo, Egypt

Assistant Manager, Learning and Development

Brimore
  • Built the training department from scratch; designed and launched the Moodle LMS, centralising the learning ecosystem for 1,000+ network members with integrated performance tracking.
  • Launched the Brimore Leaders Development Program (LDP) and mentorship programmes; delivered training across Customer Experience, Logistics, Shipping, Sales, Warehouse, Micro-Finance and Partner Sellers.
  • Conducted training needs analysis, designed blended and gamified learning sessions, and built e-learning projects for both internal staff and external sellers/customers.
  • Observed trainee progress, ran evaluations and assessments, and assigned action plans supporting internal promotion pipelines.
0 → 1 function buildMoodle LMS launchLeadership pipelineGamification
ATS
December 2019 – October 2021 · Cairo, Egypt

Training and Development Specialist

Aspire Training Solutions
  • Delivered employability training to 5,000+ university students across 14 Egyptian universities as part of the UCCD programme (designed by AUC, funded by USAID) and the TIEC entrepreneurship initiative under Egypt's SDG 2030 Plan.
  • Facilitated online (Zoom) and onsite sessions on DISC assessment, communication, problem-solving, business writing, presentation skills, leadership traits and time management.
  • Designed and delivered personal-development modules (Seasons of Life, Cognitive Distortion, Team Development Stages, Work-Life Balance) with full evaluation reporting on training effectiveness.
USAID / AUC programmeNational scaleDISC psychometricsEvaluation reporting
R
October 2013 – June 2020 · Cairo, Egypt

Training Supervisor → Senior Trainer → Soft Skills / Technical Trainer

Raya CX
  • Progressed from Technical Support Specialist to Training Supervisor, ultimately overseeing training and management decisions for 5+ Lines of Business within Etisalat UAE, reporting figures directly to client and upper management in QBR / MBR / WBR forums.
  • Architected foundational call-centre training frameworks; managed trainer utilisation, external vendor relationships and quality-metric improvement initiatives (CSAT, CFM ratings).
  • As Senior Trainer, led a team of trainers to meet client targets on time and on budget; designed measurement tools and web-based applications to track and improve trainee performance.
  • Measured training effectiveness using Kirkpatrick's 4-Level Model across soft-skills and technical curricula for MS, HS, SMB and Non-Voice Back-Office lines of business.
Etisalat UAE accountQBR/MBR/WBRCSAT improvementTraining frameworks
XC
November 2012 – October 2013 · Cairo, Egypt

Customer Service / Sales Associate

Xceed
  • Started the career on the front line in customer service and sales, consistently ranked among top achievers on the floor — the foundational operational experience later applied to operations-informed training design.
Frontline operationsSales
Also facilitating & consulting for

The Functional Areas Enablement Institute (FAEI) — Sep 2025–Jun 2026 · Facilitator of virtual and in-person sessions on proprietary innovation and HR frameworks for global corporate audiences.

LMSL Indonesia — Sep 2025–Jun 2026 · Internal advisor delivering 1:1 and group coaching across 12 wellness, productivity and affluence-framework domains.

Leadership Factory — Mar 2023–Sep 2025 · Corporate trainer designing and delivering soft-skills and coaching programmes.

School of Public Speaking (SPS), Cairo — Jan 2022–Sep 2024 · Public speaking trainer; curriculum design and confidence-building coaching.

Entreprenelle — Jan 2023–Oct 2023 · Entrepreneurship consultant: business planning, financial analysis, go-to-market strategy.

Career 180 — Jul 2022–Oct 2023 · Online training instructor; recorded and produced e-learning courses in complaint handling and entry-level entrepreneurship.

AB & Associates — Dec 2021–Oct 2023 · Freelance trainer delivering communication, problem-solving and business-writing programmes.

EYouth — Nov 2021–Oct 2023 · Training consultant delivering entrepreneurship, leadership and FWD-initiative programmes.

Innovito / Zedny Educational Services — Jan 2020–Sep 2021 · Online instructor producing e-learning modules (research, scriptwriting, on-camera delivery) for the Et3lm platform.

From architecture to execution

High-impact projects & ecosystems

A selection of programmes I designed, built, directed or facilitated — each with a defined business outcome attached.

Global CertificationThe KPI Institute × Maentae

Certified Training Professional (CTP) — Global Programme Launch

Co-owned and facilitated the globally recognised CTP certification for organisational leaders and trainers, delivering cohorts across EMEA, ASEAN and the United States. Built the assessment and competency-verification structure that certified practitioners to a single global standard.

★ Impact: a CPD-accredited certification delivered on three continents, with 90% competency reached in three months through a peer-shadowing and OJT framework.
Instructional designFacilitationAssessment designGlobal delivery
Digital TransformationBrimore

Moodle LMS — Learning Ecosystem Built From Zero

Designed and launched the company's first LMS, centralising the learning ecosystem for 1,000+ network members with integrated performance tracking, delegated administration and mobile-first e-learning for distributed sellers and staff.

★ Impact: a scalable, remote-ready learning infrastructure delivered by a department that did not exist before — plus a measurable link between learning completion and internal promotion.
Moodle administrationE-learning productionPerformance trackingScale-up
Organisational ArchitectureSutherland · Raya CX

Corporate Academies & Frontline Training Frameworks

Architected Sutherland's internal L&D Academy across four technical-support lines of business, and — earlier — designed the foundational Call Centre Training frameworks at Raya CX, creating sustainable internal talent pipelines from onboarding through nesting, refreshers and trainer promotion.

★ Impact: durable onboarding-to-promotion pipelines and standardised delivery that protected service-delivery and quality metrics at volume.
Academy designOnboarding & nestingTrainer promotionQuality metrics
Youth EnablementAUC · USAID · TIEC

UCCD Employability Programme — National Scale

Scaled employability, entrepreneurship and customer-service training to 5,000+ students across 14 Egyptian universities under the UCCD programme (designed by AUC, funded by USAID) and the TIEC entrepreneurship initiative aligned to Egypt's SDG 2030 Plan.

★ Impact: a nationwide employability footprint bridging academia and market needs, with full evaluation reporting on training effectiveness.
Large-scale facilitationHybrid deliveryDISC assessmentImpact reporting
Leadership PipelineBrimore

Leaders Development Program (LDP) & Mentorship

Designed and launched a structured leadership development programme with a mentorship layer — blended workshops, coaching conversations and development plans for high-potential managers across Customer Experience, Logistics, Sales and Operations.

★ Impact: an internal succession bench where previously promotions were made externally by default.
Leadership developmentMentorship designIDPsCoaching
Governance & StandardsNOK Learning Hub

L&D Blueprint Checklist & Skills-Gap Toolkit

Authored two flagship assets: a 103-item, DMAIC-governed L&D Blueprint Checklist covering the entire training lifecycle, and a Skills-Gap Identification Toolkit aligned to the WEF Future of Jobs report and the ATD Capability Model.

★ Impact: replaced ad-hoc training delivery with a governed standard, making quality auditable and ROI reportable at board level.
Six Sigma / DMAICWEF Future of JobsATD Capability ModelGovernance
Enterprise Client LearningNOK Human Capital

Multi-Brand Capability Solutions — Hospitality, FMCG & Telecom

Strategic L&D partner to Fairmont, Radisson Blu, Philip Morris Misr, Orange and Unifert: deep-dive TNAs, tailored blended curricula and performance KPIs, delivered by cross-functional teams of designers, facilitators and coordinators — while leading B2B proposals and new-account pitches.

★ Impact: training repositioned from a cost line into a commercial differentiator and a revenue-contributing service line.
TNABlended curriculaClient KPIsBusiness development
FAEI live stream poster — The Link Between Design Thinking and Innovation, by Mohamed Khaled
Innovation & SpeakingFAEI — Oct 2025

The Link Between Design Thinking & Innovation

Featured speaker on a global FAEI Innovation Enablement Labs live stream, connecting design-thinking methodology to innovation outcomes for corporate audiences — the same human-centred logic I use to design learning experiences.

★ Impact: an international flagship session, and an ongoing facilitation partnership on FAEI's proprietary innovation and HR frameworks.
Design thinkingPublic speakingInnovation frameworks
Telecom ScaleRaya CX · Etisalat UAE

Multi-LOB Training Operations for Etisalat UAE

Oversaw training and management decisions for 5+ Lines of Business, reporting performance directly to client and senior management in QBR, MBR and WBR forums. Benchmarked training effectiveness with Kirkpatrick's 4-Level Model across soft-skills and technical curricula.

★ Impact: measurable CSAT and CFM rating improvement through structured quality-metric initiatives and trainer utilisation management.
5+ LOBsKirkpatrick L1–4Vendor managementClient governance
Trusted by · Delivered for

Brands, employers & institutions

Employers I have served and client brands whose people, managers and frontline teams I have developed — across telecom, BPO, hospitality, FMCG, e-commerce, consulting and education.

Employers & client brands

OrangeOrange
e& / Etisalat UAEe& · Etisalat UAE
Fairmont Hotels & ResortsFairmont
Radisson BluRadisson Blu
XceedXceed
MoodleMoodle LMS
NOKNOK Human Capital
KPIThe KPI Institute
SGSSutherland Global
BRBrimore
RRaya CX
PMPhilip Morris Misr
UFUnifert
ATSAspire Training Solutions
FAEIF.A.E. Institute
LMSLLMSL Indonesia
LFLeadership Factory
SPSSchool of Public Speaking

Institutions, platforms & frameworks

USAIDUSAID
Cairo UniversityCairo University
HarvardXHarvardX
King's College LondonKing's College London
University of LeedsUniversity of Leeds
Monash UniversityMonash University
University of MichiganUniversity of Michigan
University of IllinoisUniversity of Illinois
University of VirginiaUniversity of Virginia
University of PennsylvaniaUniversity of Pennsylvania
Yale UniversityYale University
World Economic ForumWorld Economic Forum
Association for Talent DevelopmentATD
CourseraCoursera
UdemyUdemy
LinkedIn LearningLinkedIn Learning
AUCAmerican University in Cairo
TIECTIEC — Egypt SDG 2030

Logos are used to identify organisations where training, facilitation and consulting engagements were delivered.

Grounded in theory, proven in practice

Education, certifications & the capability ecosystem

325+ verified licenses and certifications across L&D strategy, leadership and human capital, data & strategy, and customer experience & operations — plus the academic foundation behind them. Here are the ones that matter most, followed by the full record.

MBAEntrepreneurship & Business University · 2024
CTPCertified Training Professional — The KPI Institute
CSSBBSix Sigma Black Belt — process improvement & measurement
PMPProject Management Professional
CEPTCertified Expert Professional Trainer — City College Oxford, 2019
LXDLearning Experience Design — University of Michigan & University of Illinois

325+ licenses & certifications — regularly updated

The full, live credential record (including certificates with verification numbers from institutions such as PMI, CPE and LinkedIn Learning) is maintained on LinkedIn and available on request.

Verify all credentials on LinkedIn →
Speaking · Publication · Facilitation

Public engagements & published thought leadership

I do not only design learning — I stand in front of it. Global certification cohorts, live streams, magazine columns and e-learning productions.

FAEI live stream poster — Design Thinking and Innovation
Featured Speaker · Oct 2025

The Link Between Design Thinking & Innovation

Invited speaker on FAEI Innovation Enablement Labs' global live stream — connecting design-thinking practice to innovation outcomes for corporate audiences. Ongoing facilitator for FAEI's proprietary innovation and HR frameworks (Sep 2025 – Jun 2026).

PERFORMANCE Magazine — Ask Our Experts feature with Mohamed Khaled Ramadan
Featured Expert · The KPI Institute

"Ask Our Experts" — PERFORMANCE Magazine

Published commentary on integrating a culture of continuous learning into daily workflow without disconnecting formal training from practical application — covering the speed-to-competency framework, skills mapping, micro-learning and LMS-supported personalisation.

Mohamed Khaled Ramadan delivering training on camera
Global Facilitator & Instructor

CTP Cohorts & E-Learning Production

Facilitated CPD-accredited Certified Training Professional cohorts across EMEA, ASEAN and the US with The KPI Institute and Maentae. Produced on-camera e-learning courses (research, scriptwriting, delivery) for Innovito/Zedny's Et3lm platform and Career 180.

Honors & awards

FutureLearn Award — Dec 2020 · "Solving Problems with Technology" programme (University of Leeds): problem-solving using design thinking, data and planning. Plus a certificate of achievement in decision-making from the Institute of Coding.

Publications & media

PERFORMANCE Magazine (The KPI Institute), FAEI Innovation Enablement Labs live stream, plus recorded e-learning course catalogues for B2C learning platforms.

Languages

Arabic — native / professional working · English — native or bilingual proficiency · Spanish — limited working proficiency. Bilingual content development (Arabic / English).

YouTube · GoLearning Academy

Watch the training, on camera

A channel built for learners — communication, time management, decision-making, emotional intelligence and Excel for HR & analytics. Written, presented and produced by Mohamed Khaled.

Communication skills training video — thumbnail Arabic

Communication skills — your path to success at work

مهارات التواصل — طريقك للنجاح في العمل

Scenario-based workplace communication: listening, clarity, tone and influence in real teams.

Et3alem by InnovitoWatch on YouTube ↗
Time management and Eisenhower matrix video — thumbnail Arabic

Time management made simple with the Eisenhower matrix

تنظيم وإدارة الوقت بسهولة مع مصفوفة أيزنهاور

Prioritisation in practice — urgent vs important, delegation and protecting deep-work time.

Et3alem by InnovitoWatch on YouTube ↗
Decision making steps video — thumbnail Arabic

Steps of decision-making that actually hold up

خطوات إتخاذ القرار

A repeatable decision framework: framing the problem, weighing options and committing with evidence.

Et3alem by InnovitoWatch on YouTube ↗
GoLearning Academy “Quality of any skill equals the amount of knowledge you have plus the hours of practice you put in.” — emotional intelligence series, problem-solving labs and the Excel-for-HR toolkit live here.

Videos load only when you click — no YouTube tracking cookies before then.

Stages, summits & webinars

On stage, in the room — and live online

Speaking engagements, flagship webinars and multi-day facilitation programmes delivered for partners, summits and enterprise cohorts.

NEXT Summit speaker announcement featuring Mohamed Khaled, L&D Manager at NOK Learning Hub

NEXT Summit — invited speaker

Featured speaker at NEXT Summit by iCareer, hosted at The Greek Campus. Session on turning learning into measurable business performance for early-career and emerging talent audiences.

12 September · The Greek Campus, Cairo
NOK Learning Hub webinar poster: navigating your leadership and L&D career, coaching vs facilitation

Webinar — coaching vs facilitation

“Navigating your leadership & L&D career: coaching vs facilitation.” A free live Zoom session for the NOK Learning Hub community on choosing the right intervention for each situation.

26 August · 8:00 PM · Live on Zoom
Training and Facilitation Program poster: own every room you enter, a two-day programme with Mohamed Khaled

Training & Facilitation Program

NOK Learning Hub flagship programme — “Own every room you enter.” Two full days of facilitation mechanics, room control, questioning technique and trainer presence.

2 full days · September intake
Facebook community

Reels, live sessions & daily practice

Short-form teaching, behind-the-scenes facilitation and community Q&A. The Facebook page carries the reels and videos that keep learners practising between programmes.

Latest posts, reels & videos from the page
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Featured reel
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What clients & colleagues say

References & recommendations

Selected recommendations from managers, clients, colleagues and mentees — pulled from a body of 16+ LinkedIn recommendations.

Direct manager

“For a year Khaled coordinated L&D activity inside the TKI Academy, and he stood out for his expertise and dedication. He is not only a learning expert but an exceptional facilitator, coach and project manager — his Training Needs Analysis made sure the programmes he designed were precisely targeted and genuinely impactful. I recommend him with complete confidence.”

DVDaniela Roxana VuțăOperations Executive · Associate Lecturer · his direct manager at The KPI Institute
Peer · Chief Editor

“Three things stand out. First, his technical depth — he explains concepts with real clarity. Second, he deliberately engages every participant; nobody is allowed to stay a passive listener. And most of all, his practicality: he grounds every discussion in real workplace situations, shares his own examples, and solves the actual cases people bring to the room.”

LCLen CristobalChief Editor, The KPI Institute · Corporate Profile
Colleague · Faculty Manager

“I had the pleasure of working with Mohamed — a highly accomplished strategic L&D manager and senior consultant whose expertise consistently translates into measurable organisational impact. He combines strategic thinking with hands-on execution, and his real strength is diagnosing capability gaps and turning them into structured, scalable learning solutions.”

HSHeba SaeedMBA AI, C-TP, C-KPI, C-IP · Faculty Manager | SME Acquisition | Training Program Advisor | Author
Cross-functional partner

“Working with Mohamed completely changed my perspective on what corporate learning can be. He has a rare gift for making every employee feel seen, heard and capable of growth — turning mandatory compliance training into discussion-led sessions people actually looked forward to. He isn't just a trainer; he is a mentor and a culture builder.”

MHMahmoud HosnyProduct & AI/Digital Transformation · AI-Powered Products | Innovator | Entrepreneur
Full LinkedIn wall · 16 more

Every recommendation, verbatim

Sixteen additional recommendations from his LinkedIn profile, quoted exactly as written — twenty in total on this page. The LinkedIn page itself always carries the newest ones.

“His ability to connect learning design to real business outcomes stood out immediately — a smart and hands-on educator.”

CMCristina MihăiloaieStrategy & Performance Management Expert · Head of Innovation & Product Design at GPAU

“He played a key role in developing and delivering the Certified Training Professional (C-TP) program, bringing valuable expertise and structure.”

CSCani SaputraCourse Development Expert · Building EdTech for GCC & SEA

“He keeps everyone aligned, focused, and moving forward — projects move ahead with less stress and greater clarity.”

CCCristina-Elena CrăciunOperations Coordinator · Executive Education Advisor · Strategy & Performance Management Specialist

“He effectively translates complex concepts into practical tools that improve performance. His structured facilitation made a strong impact.”

BKBrian KipropTurning Knowledge into Learning & Performance · Higher-Ed, Digital Learning & Startups

“Works harder than anybody, creates a great environment, and was innovative and always looking for new challenges.”

YTYoussef ThabetGraphic Designer @ Solargy E-Mobility

“He managed to build the training function from scratch — materials, flows, and a quite unique training approach.”

MMMazen MoustafaAuthor of ‘Then AI happened’ · Director of Customer Experience

“Dedicated with great effort and effect, professional with a winning attitude. Best colleague to work with.”

HAHazem AyyadEnterprise PMO Manager · Portfolio Governance & Regulatory Programs

“One of the best coaches I have worked with and has a lot of experience in training and learning.”

AZAhmed ZaghloulOperations & learning professional

“One of the best soft skills trainers ever — well educated, very professional.”

SSShehab SolimanAssistant General Manager, Head of Supporting Functions — Banque du Caire

“A very talented trainer, hard worker, good leader — I wish we could work together again.”

MMMarwa MansourService Delivery Director at GOCHAT247

“A take-charge person able to present ideas and communicate benefits, with strong accountability and technical skills.”

MGMarwa GhoribeSenior BPO & Contact Center Executive · 25+ Years Scaling Multi-Site Operations

“One of the best trainers I’ve ever worked with — very enthusiastic, patient, knowledgeable, and positive.”

HSHinar SabryTOT, CX, LSSGB, L&D, Training & Content, Operation Management

“The best trainer and coach I have met, ever.”

HAHesham Alghamrawi, MBASenior Training Manager · Transforming Training into Business Results | Retail L&D

“A true example of a real manager — a good listener and supporter, always motivating others.”

RRReem RostomTop LinkedIn Voice · Partnerships Development Officer at AB & Associates

“A dedicated and hard worker who believes in continuous learning — never late to support me or my team.”

MSMohamed ShamoonTech Enthusiast · Full-Stack Developer · Jack of All Trades

“Fast learner, hard worker, smart, loyal, with excellent technical knowledge — result-oriented.”

AHAhmed HelmyContact Center Specialist
Let's connect

Let's design a measurable capability-building roadmap for your organisation.

I help organisations transform training from a cost centre into a strategic driver of business excellence — through data-driven LXD, governed L&D operations and performance consulting. Available for full-time leadership roles, retained consulting and global online facilitation.

L&D Strategy Design LMS & Digital Rollout Executive Coaching Capability Audits Kirkpatrick / ROI Evaluation
Compose in Gmail
Location
Cairo, Egypt — remote-friendly, open to international travel

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